FAQ
FREQUENTLY ASKED QUESTIONS
Q: What is PeptiCor?
A: PeptiCor is a leading provider of high-quality research peptides for laboratories, researchers, and academic institutions. All our products are synthesized and lyophilized with purity levels exceeding 99%+.
Q: Are your products intended for human consumption?
A: No. ALL products sold by PeptiCor are strictly for laboratory research, analytical purposes, or educational use only. Our products are NOT intended for human or animal consumption of any kind. Personal use or consumption of our products is expressly PROHIBITED.
Q: What is the purity level of your peptides?
A: All PeptiCor products are manufactured to exceed 99%+ purity standards. Each batch undergoes rigorous quality control testing to ensure purity, stability, and consistency.
ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and other payment methods as displayed at checkout. Payment processing is secure and encrypted.
Q: Do I need to agree to Terms and Conditions?
A: Yes. By placing an order, you acknowledge and agree to our Terms and Conditions, Privacy Policy, and all disclaimers regarding research-only use. You confirm that you have read and understand that these products are not for human or animal consumption.
Q: Can I place bulk or custom orders?
A: Yes! Contact our customer service team at support@pepticor.com for bulk orders or custom peptide inquiries. Our team will work with you to satisfy your research requirements.
Q: Do you offer discounts or promotions?
A: We periodically offer promotions and discounts. Sign up for our email newsletter to receive updates on special offers. We also offer subscription options with recurring discounts for regular research needs.
SHIPPING & DELIVERY
Q: Do you offer free shipping?
A: Yes! We offer FREE Priority USPS shipping on all orders over $200 within the United States. Orders under $200 will have standard shipping charges applied at checkout.
Q: Where do you ship to?
A: Currently, we ship to addresses within the United States only. All free shipping offers apply to US addresses only unless specified otherwise.
Q: Do you ship internationally?
A: At this time, PeptiCor only ships to addresses within the United States. We do not offer international shipping.
Q: How is my order packaged?
A: All orders are packaged discreetly and securely to maintain product integrity during transit. Peptides are shipped in appropriate temperature-controlled packaging to ensure stability.
ORDER TRACKING
Q: How do I track my order?
A: Once your order ships, you will automatically receive a "Package Shipped" email notification containing your tracking number. You can use this tracking number to monitor your shipment's progress through the Track my Order.
Q: I haven't received my tracking number. What should I do?
A: Tracking emails are typically sent within a few hours of shipment. Please check your spam/junk folder. If you still don't see it, contact us at support@pepticor.com with your order number.
Q: My tracking shows my package is delayed. What should I do?
A: Shipping delays can occasionally occur due to carrier issues or weather conditions. Please allow an additional 2-3 business days. If your package has not arrived after this time, contact us at support@pepticor.com and we'll investigate.
Q: What if my package is lost or damaged?
A: If your package is lost in transit or arrives damaged, please contact us immediately at support@pepticor.com with your order number and photos of any damage. We will work with you to resolve the issue.
Q: Can I change my shipping address after placing an order?
A: If your order has not yet shipped, we may be able to update the shipping address. Contact us immediately at support@pepticor.com with your order number and new address. Once an order has shipped, we cannot modify the delivery address.
RETURNS, REFUNDS & CANCELLATIONS
Q: What is your return policy?
A: All sales are final. We do not accept returns on any products due to the nature of research chemicals and contamination concerns.
Q: Can I cancel my order?
A: If your order has not yet shipped, you may request cancellation by contacting us at support@pepticor.com. Refunds may be requested up to 30 days after an order is placed, provided the order has not shipped.
Q: How long do refunds take?
A: Approved refunds are typically processed within 2-3 business days and should post to your account within 2-3 business days after processing.
Q: What if I receive the wrong product?
A: If you receive an incorrect product, please contact us immediately at support@pepticor.com with your order number and photos of the product received. We will resolve the issue promptly.
SUBSCRIPTIONS
Q: Do you offer subscription services?
A: Yes! We offer subscription options for researchers with recurring peptide needs. Subscribe and save on regular deliveries. Manage your subscription easily through your customer portal.
Q: How do subscriptions work?
A: Choose your desired products and delivery frequency (monthly, bi-monthly, quarterly, etc.). You'll receive automatic shipments at your selected interval and enjoy subscription discounts.
Q: Can I pause or cancel my subscription?
A: Yes. You can pause, skip, or cancel your subscription at any time through your customer portal or by contacting support@pepticor.com. We believe in flexible subscriptions that work for your research schedule.
Q: Can I modify my subscription?
A: Absolutely. You can adjust quantities, change products, or modify delivery frequency at any time through your customer account.
CUSTOMER SUPPORT
Q: How can I contact customer support?
A: Email us at support@pepticor.com. Our dedicated customer support team is here to assist you with any questions or concerns.
Q: What are your business hours?
A: Orders placed before 1:00 PM PST Monday-Friday ship same day. Customer support inquiries are typically answered within 24 business hours.
COMPLIANCE & LEGAL
Q: Are there any restricted states or regions?
A: Our products are available for shipment throughout the United States. However, customers are responsible for ensuring compliance with all local, state, and federal regulations regarding the purchase, possession, and use of research chemicals in their jurisdiction.
By purchasing from PeptiCor, you agree that:
- You are 18 years of age or older
- You will use products solely for laboratory research, analytical, or educational purposes
- You will NOT use products for human or animal consumption
- You have conducted appropriate research on safety, handling, and regulatory considerations
- You will handle products according to proper laboratory safety protocols
- You comply with all applicable laws in your jurisdiction
Q: Can I use your products in clinical trials or for therapeutic purposes?
A: No. Our products are not FDA-approved and are not intended for use in clinical trials, therapeutic applications, or any form of human or animal treatment. They are strictly for in-vitro laboratory research only.
Q: Where can I read your complete Terms and Conditions?
A: Our complete Terms and Conditions are available on our website at Terms and Conditions. By placing an order, you agree to these terms in their entirety.
STILL HAVE QUESTIONS?
If your question isn't answered here, please contact our customer support team at support@pepticor.com. We're here to help!
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IMPORTANT REMINDER:
All products sold by PeptiCor are for laboratory research, analytical, or educational purposes only and are NOT for human or animal consumption. For complete legal disclaimers and terms, please visit our Terms and Conditions page.